Job Summary

We are looking for an experienced Senior Network Engineer to join our Managed Services team.

Job Description

• Join our high performing, and expanding Managed Services Team
• Brisbane, Sydney, Adelaide, Melbourne based role - with Hybrid working
• Employer of Choice since 2016

Who we are

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

We are currently seeking an experienced Senior Network Engineer to provide operational support to the Managed Services Outsourcing Group.

What will I be doing?

• Resolve customer incidents, problems and change requests to required service level targets
• Apply technical knowledge to effectively analyse and resolve problems
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available
• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
• Accurately and consistently perform general administration and management of job logging functions
• Perform scheduled maintenance and upgrades
• Liaise with peers and customers to determine appropriate technology solutions
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Operate within ITIL service management processes including incident, problem and change management

What experience will I need?

• A Bachelor’s degree in IT/Engineering or equivalent will be highly regarded
• CCIE (Routing switching, security, Wireless) or equivalent in one or more technology is desirable
• Experience in Wireless technology (Cisco, Meraki and Aruba)
• Previous Azure experience
• Strong troubleshooting and analytic skills in Routing/switching and Firewall, multiple vendor technologies
• Demonstrated experience in maintaining customer environment with various Nutanix, Cisco, HP technology
• Demonstrated experience in dealing with customers at all organisational levels
• Ability to manage ticket handling and mentor ticket queue

Don't let this great opportunity pass, send your application now!

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.