What will we ask you to do?

• Lead a multi-skilled team of storage and backup resources and act as the escalation point for team members for resolution of all related incidents and/or tasks and minor works.
• Motivate and lead team to achieve agreed timelines, SLA and defined standards across Incident, Request, Change, Problem and Continual Service Improvement.
• Coach and develop the teams to maximise service quality against set KPIs.
• Collaboration with customer facing colleagues to ensure alignment and identification of cross delivery dependencies.
• Co-operate with other teams in the Managed Services Business Unit to enhance delivery and identify opportunities for efficiencies, growth, and development.
• Demonstrate ownership, accountability and trust and lead by example to demonstrate these values. Encourage team to adopt these values and live it daily through conduct and behaviour.
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available.
• Provide on-call support in association with wider on-call roster
• Assess and evaluate risk and understand the implications of new technologies.

Your key skills, abilities and experience:

• 5+ years’ experience in the provision and support of Storage and Backup technical services in an outsourcing environment.
• Strong interpersonal and communication skills with the ability to develop relationship with clients and vendors as well as internal and external stakeholders.
• Previous experience in mentoring and developing junior team members.
• Ability to solve complex Storage and Backup problems in large scale environments.
• Storage and Backup skills across public and private cloud environment
• Storage and backup Technologies across multiple vendors; DellEMC, HPE, NetApp, Commvault, EMC Avamar, Veeam.

About Data#3

Listed in 1997, Data

#

3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 8 years, Data

#

3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data

#

3 works internally and externally with our customer.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.