Is this the role for you?

The Pre-Sales consultant role focusses primarily on using your skills to develop and present customised solutions that meet the unique needs of SMB and Enterprise businesses.

Responsible for actively driving and managing the pre-sales process with direct and channel customers the Pre-Sales Consultant must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users.

Primarily engaged in a pre-sales technical consultancy role, the consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

This role reports to the Technical Services Manager in the IT Services Business Unit

What you’ll be doing and key responsibilities:

• Leading and contributing to the development of solutions, proposals, tenders and contracts.
• Working with Sales Team members / Account Managers in qualifying and scoping opportunities
• Providing leadership and guidance across the company’s stakeholders when working on new opportunities
• Architecting solutions based on scoping sessions held with customers.
• Creating business and technical documentations which include technical diagrams and explanations of technical language in easy to understand business formats
• Contributing to and participating in tenders and Request for Proposals (RFPs)
• Contributing to technology roadmaps for Managed Services customer
• Contributing and delivering Proof of Concept (POCs)
• Collaborating and providing support to our Account Executive’s to ensure strong account planning and strategies that are aligned to the business goals.
• Delivering presentations to client Executives and key stakeholders.
• Developing key client relationships and have a proven record of delivering new sales and growth in Managed Services and Professional Services
• Continuously working on your area(s) of expertise
• Studying for and completing further certifications
• Keeping up to date in current and upcoming technologies

To be successful in this role:

Expert experience as a Pre-Sales Engineer in the following;

• Microsoft Technologies
• 365
• Azure
• EndPoint Manager / InTune
• AutoPilot
• Modern Desktop
• Active Directory and related platforms
• Azure SQL, MS SQL
• VMware technologies
• vSphere / ESXi
• Vmware Cloud in Azure
• Veeam
• Veeam backup and replication
• Hyperconvergence Technologies
• Nutanix / Cisco
• Data Centre Compute and Storage technologies
• 5 to 10 years’ experience in the IT services industry
• Excellent interpersonal skills and experience
• Excellent written and verbal communication skills
• Ability to develop a relationship with the client
• Ability to work alone, or as part of a team.
• Professional attitude
• Professional in appearance and presentation
• Ability to manage time and prioritise activities
• Strong Analytical skills

As an ideal candidate, you will also have:

• Industry Certifications in the following technologies / frameworks:
• Microsoft Azure
• VMware
• Nutanix
• ITIL
• Proactive identification and management of any potential issues
• Employment history within a commercial systems integrator company
• Degree qualified within an appropriate discipline
• Good track record working within a project team, adhering to project schedules and required deadlines

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing