We are currently looking for a highly driven and experienced Team Leader The role is both challenging and varied.

You must have

• Solid L3 Technical Knowledge (Industry certifications – MCSE, MCP, VMware, ITIL, or equivalent)
• Experience in managing a technical team of engineers on a day to day level( Duties include ticket triage and resource allocation, client liaison and addressing client concerns, service metric reporting).
• 5+ years’ experience in a similar role or 2+ years’ experience working in MSP environments

Essential Technical knowledge:

• Windows Server (2019, 2016, 2012 R2, 2008 R2)
• Microsoft Exchange (2016, 2013, 2010)
• Hypervisors (HyperV and VMWare)
• Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD)
• Strong networking skills – Firewalls, UTMs, Routing & Switching, VLANs etc
• VoIP Systems
• Backup Software (Shadow Protect, Veeam, Datto)

You will be responsible for

• Leadership of the Managed Services technical team. Service ticket triage and resource scheduling, ensure SLA’s are met. Liaise with clients to schedule remote and on-site work, review staff time and performance, ensure client satisfaction.
• Perform L3 technical support work, as required, both support tickets and project work.
• Client project deployments involving the Microsoft Stack.
• Client planning as well as migrations to Cloud solutions.
• Managing client support issues through our ticketing system and RMM tools
• Meeting client SLA’s and KPI measurements
• Clear concise communication with both clients and other engineers
• Identifying areas of improvement at client locations and alerting our account management team.
• Reporting on tasks achieved and issues identified.

You will come to us with

• Highly motivated with a “can do” attitude
• A great customer focus and communication skills.
• Excellent people skills – passionate about the team, loved and respected by customers.
• Multitasking ability – you can keep many customers happy at once!
• A high level of trust and integrity.
• Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients
• A sense of humour.

Nice to have skills 

• Connectwise / Kaseya
• Azure or AWS or other hosted server experience
• Fushionpbx/Freeswitch
• Oracle RES3700 / Simphony

Nortec offers an excellent remuneration package and benefits including

• Dynamic, challenging yet supportive work environment
• Ongoing training, training days and study days.
• Reimbursement of home internet. (Partial)
• A mobile phone
• A laptop
• Salary packaging available
• An awesome team of people to work with