• Variety across multiple service offerings
• Utilise your Skills across new technologies
• Collaborative and challenging environment

Smile IT is an Australian IT Solutions Provider, offering managed IT and telecoms services, industrial and commercial IT projects, and consulting services. We offer hardware and software support to our customers and we are dedicated to continual improvement in customer service.

Our purpose is to make a real difference by growing ourselves, our customers and others. We are an established company who are growing, so we are excited to invite likeminded people on this journey with us!

Are you an experienced Network Systems and Infrastructure Engineer or Technician? This role offers diverse and challenging work, opportunities to build specialist technical skills, and various management opportunities for the right candidate

What the job involves:

• Providing professional and courteous customer support
• Maintaining a high level of communication, and building strong working relationships, with our customers and your team members
• Scoping, design, implementation and monitoring of client networks
• Installing and configuring computer hardware, software, systems, networks, and other devices
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Accurately recording problems, events, and their resolution on tickets
• Visiting customer sites to troubleshoot and/or install equipment while demonstrating a high level of professionalism
• Traveling with site teams to remote customer sites
• Taking ownership of project tasks, liaising with stakeholders and following up to deliver high quality outcomes
• Compiling technical documentation and reports
• Collaborating effectively with other teams and departments to resolve customer issues and improve service delivery
• Completing training, research, product assessment, and assigned tasks to grow your technical knowledge and share knowledge with the team
• Completing assigned tasks to maintain compliance with Smile IT and ISO 27001 policies and procedures

What you need to succeed:

• 5+ years of relevant experience in similar, client facing roles
• Exceptional customer service and excellent communication skills
• Advanced Networking technologies including switching, routing, wireless, VPN
• Knowledge of networking/infrastructure 
• Experience using ticketing systems – ConnectWise preferred
• Strong Microsoft 365 experience - Office, SharePoint, Exchange etc.
• Azure Virtual Desktop, Azure Remote Desktop and/or Windows 365 Cloud PC experience
• The ability to take ownership of issues and requirements, and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level agreements
• Experience in client account management will be beneficial
• The ability to produce great documentation and reports
• Willingness to travel to local and remote customer sites
• A can-do attitude, and a willingness to learn new things and step outside your comfort zone

You will join a dynamic team, working in a collaborative environment. You will have ample opportunity to extend your knowledge and experience beyond traditional role definitions, and work with our consulting and project teams to assist with project delivery, tech assessments and pilot projects, complex rollouts, and implementations. As such, you will gain experience over a variety of disciplines, and enjoy multiple career path options.

If this is an opportunity you want to take, then APPLY NOW!