This is a full-time on-site role for a Sales Support Representative. The Sales Support Representative will be responsible for providing exceptional customer support, answering customer inquiries, resolving customer complaints, liaising with internal teams to complete customer requests, and building and maintaining positive customer relationships.

Responsibilities

• Support our sales team in achieving our targets by providing necessary IT support.
• Provide timely and accurate quotes to customers.
• Liaise with suppliers for best outcomes for the customers.
• Serve as a point of contact for customer and ensure timely responses to inquiries and requests.
• Collaborate with sales team to provide exceptional customer service and support.
• Create and maintain databases, spreadsheets and ERP systems to track sales activities and leads
• Assist in the preparation of sales proposals and presentations.
• Assist other internal departments on administration tasks.
• Complete ongoing training courses.
• Act as a liaison between our sales team and other internal departments, such as IT, accounting and marketing.
• Follow up and provide product and service updates to customers.

Qualifications

• Excellent Interpersonal Skills and Customer Service skills.
• Ability to communicate clearly and professionally with customers both verbally and in writing.
• Experience in Customer Support operations, including Customer Satisfaction and complaint resolution.
• Strong teamwork and collaboration skills.
• Highly-organised and detail-oriented individual to manage workflow and workload effectively.
• Familiarity with CRM systems and Sales Operations Tools is a plus.
• Experience in the technology industry is a plus, but not required.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus, but not required.

Comprehensive benefits package to all of our employees.

Some of the benefits we provide include:

• Our management team is committed to providing a supportive environment that encourages collaboration and communication with all employees. We work together with our staff to help them establish clear career goals and provide ongoing mentoring, accountability, and support to ensure they achieve successful outcomes.
• Flexible work arrangements, including hybrid working environment.
• Employee development programs, such as training, paid certifications and career development opportunities.
• Employee discounts on company products and/or services.
• Enjoyable social events including activities such as team outings, social corporate events, volunteer events, and more.
• Network opportunity with elite performers in the industry including business owners and executives.

We believe that investing in our employees' well-being and professional growth is a key part of our company culture and we are committed to providing a positive and supportive work environment.

Are you the one?

If you are an ambitious and dedicated individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and advancement. If you are a results-driven individual with a passion for technology and sales, we encourage you to apply for this exciting opportunity.

Konverge Pty Ltd is an equal opportunity employer.

How to apply

E-mail a copy of your resume to hello@konverge.com.au and we will be in touch.