This role is responsible for system health, system performance & maintenance and responding to incidents and service requests.
Key Responsibilities
- Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (e.g., network, systems, cloud, etc.)
- Maintain system health and performance through proactive maintenance and patching activities across infrastructure
- Perform configuration and administration of infrastructure
- Contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively
- Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for any changes required on customer’s network
- Communicate with clients in a timely manner
- Build effective working relationships both internally and externally
About you
- Tertiary qualification in information technology or similar field (desirable)
- ITIL Foundation Qualifications and suitable vendor certifications preferred
- Experience in IT engineering / operations or similar field
- Good analytical and problem-solving skills, able to leverage server/network knowledge and a broad of array of tools to solve problems
- Due to the nature of the role requirement, candidates are required to be AU Citizen.
Core Skills
Must Have:
- Fortinet Firewalls – Experience designing, implementing, supporting and maintaining (NSE4-7 Certification desirable)
- Fortinet SDWAN – Experience designing, implementing, supporting and maintaining
- Cisco Enterprise Networking (Route/Switch/SDWAN/Wireless) - Experience designing, implementing, supporting and maintaining (CCNP Desirable)
Nice to have:
- Palo Alto Firewalls – Active PCNSE certification desirable
- Palo Alto Prisma Access - Experience designing, implementing, supporting and maintaining
- Palo Alto SDWAN - Experience designing, implementing, supporting and maintaining
- Palo Alto Prisma Access - Experience designing, implementing, supporting and maintaining
What’s in it for you?
- Once-in-a-career growth opportunities. A unique chance to be part of high-growth business changing the face of cyber security.
- Diverse projects. We’re committed to making sure you’re not doing the same kind of work repeatedly.
- Work with industry thought leaders to deliver world-class services.
- A dynamic, independent environment, where you’re given flexibility to do your best work.
- Competitive salary and benefits.