Date: 2 May 2024
Location: Sydney, New South Wales, AU, 2065
Company: Atturra
Why is this an exciting opportunity?
The Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider.
With over 700 employees working across Australia, New Zealand and Singapore, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives.
The Managed Services area of the business - offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have over 40 years of experience in delivery. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.
What our people say:
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”
The transformation you’ll experience
At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together.
Why you’ll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
What our people say:
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”
“I really like my team and I like being able to work from home or the office depending on what suits my needs. My work is interesting, and I am constantly learning.”
What you’ll be doing
The Sales Support candidate provides support to our ever-growing list of clients in the mid-market and education sectors. This is an exciting and fast-paced role that focuses on managing client’s, internal stakeholders day-to-day enquiries, orders, quotes and projects, and works closely with sales and vendor partners to generate hardware sales and maintain renewals.
Responsibilities are but not limited to:
• Managing Sales Support Mailbox
• Assist customers and Account Executives with:
o Creating quotes through ConnectWise
o ETA’s on orders
o Order queries
o Quote/pricing queries
• Liaise with distributors (and sometimes vendors) to obtain pricing
• Administrative tasks (create opportunities, close lost request on NetSuite, checking there’s no discrepancies in Cirrus quotes and customer’s POs when processing)
• Process orders / PO’s from customers
• Assist with compliance and client reporting
• Enter renewal information on Netsuite to create reminders
• Action internal L&M reminders and proactive quotes sent from distis:
o Liaise with disti and vendors to obtain pricing of customers’ renewal at 90 days reminder
o Creating quotes
o Send quotes to customers and Account Executives
o Send out reminders to AE/customers to follow up on renewal (every 60, 30 and 10 days)
• Liaise with distis/vendors and discuss renewal upgrades if any for customers to consider
Working conditions
- Can be based either WA, NSW or VIC
- Hybrid role
- Permanent full time
- Start immediately
- Training provided
What will make you successful in this role?
- Customer service skills with focus on understanding customers’ needs and delivering right outcomes
- Sales aptitude – engaging, resilient and driven
- Willingness to learn
- Organisational and prioritisation skills with high attention to detail
- Ability to work independently and as a key member of a collaborative team
- Excellent communication and interpersonal skills
- Flexible, adaptable and adept at handling change and working under pressure
- Self-motivated with strong worth ethics
- Fluent in spoken and written English
How to apply
Careers | Atturra
https://atturra.com/au-en/careers
Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.
Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.