The primary objective is to meet the business’ needs by developing new and untapped business opportunities and attending to existing client service and solutions requirements. Ensuring client success and retention with a proactive outcome focused engagement.

POSITION OUTCOMES

• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets.
• Clients are satisfied because they have a trusted point of contact – someone who is responsive to their needs, and friendly to talk to.
• Client businesses, functions and priorities are understood, documented, and communicated with service delivery team.
• Client service agreement and deliverables are monitored and maintained for profitability.
• Ensure high client satisfaction levels are maintained and plans are put in place to remediate where required.
• Work with the stakeholders in your portfolio of clients, and deeply understand their strategy, goals, and plans.
• Roadblocks are identified and proactively dealt with in a timely manner.
• Track client goals and progress to help facilitate their ROI.
• Improved financial performance due to faster identification of opportunities in line with KPI’s.
• The Managed Services team is more motivated because they have a friendly, helpful person keeping them up to date with their clients.
• Be the voice of the client when engaging with internal teams.
• Pro-active client engagement and communication spearhead for company correspondence.
• Conversion of expired/redundant client support contracts to current VITG product offering.
• Be a product evangelist to your client portfolio, educating them on new VITG product roadmap.

POSITION RESPONSIBILITIES

• Managing the sales pipeline in sales tools and developing new business opportunities.
• Maintaining client agreement database including additions, deletions and changes as needed.
• Management and organisation of billable/ad hoc tasks and associated resource scheduling, quoting, invoices with internal teams.
• Keep a record of all meeting minutes, drive, and track all work-in-progress items.
• Respond to prospects and client queries as required.
• Provide VITG sales/marketing to clients and develop strategies for value-add.
• Managing client expectations of deliverables to support VITG resource scheduling and timeframes.
• Following up with client on scope sign off and payment of any agreed upfront amount.
• Generate correspondence and simple reports to clients.
• Making and changing appointments (meetings and calls) with clients, prospects and others.
• Reviewing and checking client tickets prior to contacting the client.
• Logging of each ticket/opportunity in the PSA.
• Early engagement with the sales team and prospective clients with the view of converting them into managed services clients.
• Monitoring upcoming Roadmap due dates and communicating any changes to the client and or relevant VITG staff members.
• Various other general administrative tasks from time to time.
• Protect organisation's ‘Character’ by keeping internal and external information confidential.
• Embody the company ‘EPIIC’ Values daily.
• Aid in the fulfillment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities.

POSITION COMPETENCIES

• Displays a reasonable knowledge and understanding of a professional office environment.
• Demonstrated a genuine interest in business.
• Displays each of the following attributes - excellent work ethic / dedication / punctual / initiative.
• /personality / pro-active / attention to detail / organised / self-motivated.
• Confident enough to develop client relationships and build rapport with staff, business partners and clients.
• Interacting & presenting - Relating; Networking; Persuading; Influencing; Presenting; Communicating.
• Experience in a client-focused IT technical support role.
• Experience with an MSP preferred.
• Excellent communication skills, both written and verbal, being able to interact with end-users effectively.
• Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients.
• Ability to work independently, yet part of a collaborative team.
• Strong organisational and time management skills.
• Ability to prioritise and multitask in a fast-paced environment.
• Promote a culture of quality customer service in the organisation.

POSITION QUALIFICATIONS

No formal qualifications are required for this position. However, studies in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.

POSITION EXPERIENCE REQUIRED

• Minimum 3 years proven prior IT industry related business development experience.
• Proven experience with office software such as Microsoft Office suite.
• Proven experience in a professional office environment.
• Sound knowledge of general administration processes.
• Maturity and responsibility.

POSITION EXPERIENCE DESIRED

• Experience using systems - including: ConnectWise, Kaseya, Office 365.
• Information technology - Sales craft / techniques.
• Workflow management – professional services.

Please note that the shortlisted candidate will be required to submit a successful police clearance certificate as part of their onboarding.