Trimble Networks is an industry leader in managed IT services, prioritising security and driving digital transformation. For almost 20 years, we've built a spectacular experience for our clients and a friendly, inclusive, and supportive workplace for our people. You will be inspired to be the best administrator and person you can be. 

As part of our close nit operations team, you will be considered the front line of our business and provide rapid response to incoming calls, emails and support requests. You will solve basic technical issues and escalate high-priority requests to our dedicated client technical teams. Being people-focused, you will enjoy talking to customers - providing empathetic, knowledgeable and reliable customer service.

Sneak peek

Our Culture:

• We help people, not just computers. That starts at our core, with our people. As a family-oriented company, we're big on work-life balance. We want you to learn, grow, and enjoy your job - with the flexibility to balance other important things around it.
• We do monthly BBQs' to celebrate birthdays, have EOFY and Christmas events, and organise other fun things throughout the year.
• We take time out each week to celebrate the successes of individuals within our team.
• We believe strongly in personal development for all staff. We will help you become your best self.
• We care about our culture and team, so you need to be as passionate as they are about achieving the best results, energetic, forward-thinking, and ready to grow. This is a fast-paced firm, so expect to learn and grow a lot, an ability to learn fast will be vital.

Your approach to life & work:

• Have a great attitude and take pride in your work
• Love technology and embrace industry standards
• Focused on learning and mastering your craft
• Work smart and have good organisational skills
• Have a genuine interest in helping clients and understanding their needs

We will provide: 

• Direct access to mentors and experienced directors to help you with your work
• Structured training, mentoring and coaching
• Exposure to a variety of clients and industries
• The opportunity to progress faster if you are nailing the basics
• A seat in a fantastic office with excellent public transport and car parking options
• The enjoyment of all the Trimble perks

You will be:

• Able to learn new things and demonstrate your ability to apply concepts
• Naturally curious and comfortable asking questions
• Motivated and approachable
• Willing to listen and take feedback and guidance
• Consistent in your approach
• Someone who brings positive energy to the team
• Flexible to work on a 7:30am - 5:30pm rotating roster 

Your experience: 

The ideal candidate for this role will have a BS degree in Information Technology, Computer Science or equivalent. Above all, you are passionate about helping people with technical issues and care about service quality and the end result. You are committed to continual education both personally and for your team members.

• Proven working experience in providing help desk support
• Experience with Windows 10/11
• Experience with Microsoft Office
• Experience with Active Directory/ Azure AD
• Experience with Exchange Online / Microsoft 365
• Basic network troubleshooting skills 

Applying for this role

If you think you're up to the challenge, we'd love to hear from you. Please send us your resume along with an application letter in which you tell us why you are the person for this role. Any questions can be directed to the office on 07 3852 4498 or careers@trimblenetworks.com.au