We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a suitable candidate to join us as an Embedded Desktop Support Officer at a client site in the Echuca-Moama Region.

Requirements

Here’s what you’ll be doing:

• Utilise your skills and passion for technology to solve technical issues on Apple macOS and iPadOS devices; supporting the operating systems, hardware and client side applications on these devices. The successful candidate will be a fast learner who enjoys expanding their knowledge;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
• Provide outstanding service to end users across the organisation, and provide outstanding maintenance of all IT equipment at customer sites.

Requirements

Here’s what you’ll bring:

• Strong analytical and problem-solving mindset
• Previous experience in a Desktop Support or Service Desk role
• A broad level of skills across Apple hardware and software systems
• Experience in troubleshooting macOS platforms
• Experience installing and configuring hardware and software
• Experience with mobile device management for macOS and iOS devices
• Strong troubleshooting skills for both hardware and software
• Networks knowledge and experience would be an advantage
• A positive mindset with a ‘can do’ attitude.
• Clear and confident communicator
• Able to convey complex IT concepts to non-IT users.
• Good time management skills - able to thrive under pressure.
• Ability to work autonomously.

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at CT, we encourage you to take that leap and hit the "Apply" button. Our expert Talent Acquisition team will look into your unique experience and perspective. You could be the missing piece that transforms CT and takes us to new heights. We thrive on the richness of diverse ideas, and we wholeheartedly welcome applications from individuals like you. 

Apply today and help us in building a future where diversity is celebrated, where inclusion is second nature, and where every voice is heard. 

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.