About The Role

Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team.

In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries.

This is an opportunity to join a talented and close-knit team in a hybrid working arrangement.

As a Level 3 Service Desk Technician, you get to do the following:

• Present first-class customer experience
• Ability to engage with staff at all levels including senior management and board-level executives
• Focus on meeting SLA and incident resolutions
• Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues.
• Provide and co-ordinate IT help desk services, including ticket recording, hardware and software installations, user administration, network (LAN) and PC requests and issue resolution
• Proactively manage issues to define the root cause and recommend permanent solutions
• Liaise with external software and hardware vendors
• Ensure that all information-reporting requirements are managed effectively.
• Administer and support a range of services and hardware.
• Expected for on-call support. (Roster based system)
• In-house and customer commissioning and installations.
• Work in a team to solve problems and find solutions.
• Provide project support

Skills Required - Key Skills, Knowledge & Qualifications

We have minimum standards so that we attract the right people to our business.

Everyone at Emerging IT plays a part to ensure we are a successful business.

We are a champion team, not a team of champions.

Our journey is about creating a state-of-the-art service for both our staff and our clients.

Do demonstrate some the following:

·        Up to 5 years’ experience in it / msp environment

·        Itil v4 foundation experience / understanding

·        Excellent written / verbal communication

·        Enterprise collaboration (ms 365)

·        Cloud: m365, azure, aws, sharepoint

·        Time management skills

·        Powershell scripting skills

·        Networking: cisco / meraki, aruba

Will be advantageous to have the following:

·        Aruba Wireless skillset

·        Aruba Networking Skill Set

·        Azure Active Director

·        Flexible with some shift work

·        Aruba Network experience

·        Sophos Firewall Experience