Working as part of our front line, you will be exposed to many different technologies, learning along the way within a highly supportive environment.

As part of a team, you will be assisting end users in resolving their IT issues on a day to day basis. You will support these users over the phone, on-site, via remote access and through our current management tools.

Duties of the role

• Responding to support calls by email or telephone
• Attend end user site when required
• Providing support for all windows operating systems
• Installation, configuration and updating of desktop applications
• Provide Remote support of ICT equipment and networking
• Assisting with server monitoring tasks
• Updating system documentation when required
• Escalation of issues to next level of support

To be successful in this position you will need to have:

• Excellent communication and customer skills
• Microsoft Desktop Operating System Maintenance experience
• Microsoft Server Management (Active Directory User and Group Maintenance) knowledge
• Keen troubleshooting skills
• Work experience in a similar customer service role
• A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles

This is an excellent opportunity to join a growing Australian business that offers a fantastic and friendly workplace culture. Develop your skills and foster your love of all things IT in an environment that has a strong focus on collaboration, respect and growth.

VITG’s Values

Your success in integrating into the VITG team will be based on your commitment to sharing these 'EPIIC' values:

• Excellence
• Passion
• Innovation
• Integrity
• Collaboration

Standard Hours of Work

This is a full time position requiring a minimum 38 hour working week

Standard business hours are between 8am and 6pm.

Start and finish times will be scheduled by the Service Desk Team Lead

Probationary Period

A 6-month probationary period applies to this position.

Please note that a successful police check is a requirement as part of the onboarding process.