Job Summary
Join us as a Technical Specialist, driving Microsoft Adoption. Your role is pivotal, delivering top-tier training and adoption services to clients, utilizing your expertise in Microsoft programs. Break down adoption barriers, amplify sales, and elevate customer satisfaction with your skills.
Job Description
- Work for an HRD Employer of Choice winner for 8 years in a row!
- Shape the organisation's future through strategy contributions.
- Manage and build lasting client relationships.
- Join a workplace that values diversity and inclusivity
As a Technical Specialist focused on Microsoft Adoption, you will be instrumental in providing training and adoption services to our clients, leveraging your deep knowledge of Microsoft programs. Your skills will be crucial in eliminating barriers to adoption, boosting sales, and vastly improving the customer experience.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
In this role, you will:
- Strategically identify and eliminate barriers to adoption for Surface and Surface Hub, facilitating increased volume sales.
- Provide expert training and adoption services, utilising Microsoft's suite of programs including Office 365, Copilot and Intune, among others.
- Work in partnership with the Customer Success team to pinpoint areas of low consumption, promoting workload adoption and related incentive schemes.
- Develop standardised Statements of Work (SOWs) for the End User Customer Investment Funds (ECIF) and oversee the Surface Hub trial initiatives.
- Establish yourself as a Subject Matter Expert (SME) in the application of Microsoft programs to enhance and expedite client adoption processes.
- Engage in collaborative efforts with Microsoft Surface champions and field sales teams to expedite sales opportunities.
- Contribute to achieving sales targets for Surface and Surface Hub through the introduction of innovative solutions.
About You
- 2+ years in learning and training development.
- Experience in Service Delivery tools, change management, and B2B technology.
- Strong project management and execution skills.
- Effective communication, negotiation, and problem-solving skills.
- Enthusiasm, passion, and a curious mind.
- Ready to shape the future with us? Apply now and be part of our dynamic team driving Microsoft adoption!
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.