IT Lab Ltd

IT Lab Ltd
4.8

Description:
We are an award winning IT support and strategic services company with over 16 years experience of delivering the highest standards of service to organisations across all sectors. We are ranked within the top 5 European and top 50 global managed services suppliers. We provide flexible, on-demand access to the latest cutting-edge, enterprise level technology and expert technical support. Support is delivered via our true, live 24/7 helpdesk. No call back service – we provide live pick up from our skilled engineers, at any time of the day or night, 365 days a year.  Linkedin
MarketScope: Large
#Named to TangoUK MSP Award
The Tango Awards are given annually to the top performing MSPs in Cloudtango based on customer approval. Published since 2015, each award category recognizes MSPs across the globe who bring cutting-edge approaches to providing managed services to their customers. The annual Tango Award rankings are based on customer reviews, testimonials and endorsements, with an overall ranking that is uniquely based on actual client experiences. Amongst the providers in consideration, IT Lab Ltd topped thousands of other service providers and is recognized as one of the top-ranked MSPs in the industry.
Services:
Application Dev., Azure, Backup & Recovery, Bare Metal, Colocation, Connectivity, CRM, Cybersecurity... and 19 more
Partnerships:
Bitdefender, Cisco, Citrix, Dell, Forcepoint, Fortinet, Google, HP... and 9 more
HQ:
London, United Kingdom
Branches: Manchester and 2 more
Website:
www.itlab.com
Tel:
0330 057 6128

IT Lab Ltd Reviews

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Craig Charlton, CIO at McLaren Technology Group

IT Lab understands that for a technology company like McLaren that has thousands of employees engaged on mission-critical operations, where time and agility are essential wherever people are in the world, the delivery of IT support for the business has to be seamless and efficient.

Chris Latta, ICT & CCIS Manager at Inspira Cumbria Limited

From the very early stages of discussions, it was clear that the IT Lab team were incredibly professional, knowledgeable and switched on. They took the time to really understand our operational challenges before proposing a solution, and this gave us a huge amount of confidence in their ability to deliver.
We have a highly mobile team, and this mobility is central to our service delivery model. We identified the need for a flexible, scalable and highly-available communications platform and IT Lab delivered in every area. We’re delighted with the results.

Ali Jaffri, IT Projects and Operations Manager at Diabetes UK

We chose IT Lab because we wanted a technology partner who would not only meet our needs operationally, but would help us build a long-term strategic vision to take our IT systems forward. Through close collaboration, they demonstrated a deep understanding of our organisation, our culture and our aspirations. IT Lab met our challenges head on and their technological capabilities are unparalleled.

Lawrence Withy, CRM Project & IT Services Manager at Association of British Insurers

Concluding a comprehensive selection process for an IT partner to manage our Azure and Office 365 cloud infrastructure, we chose IT Lab who stood above the crowd. They proved we made the right decision, demonstrating strong capabilities managing our entire IT service portfolio and showing themselves to be a trusted, business focused partner. They engage with us at every level - from their personable, capable engineers to their dynamic CEO.

Simon Banyard, IT Manager at Pollard Thomas Edwards

The biggest thing IT Lab has done for us recently is to reduce our server estate using virtualization. This has allowed us to improve energy efficiency while also increasing system performance. For a company that actively advocates environmentally sustainable design and building that is huge.

Kirsty Tikerpae at Inflexion Private Equity Partners LLP

We have worked with IT Lab for many years - they are efficient, friendly and capable.

Andy Othen, IT specialist at Vision Underwriting

The support and continuity has been second to none with a seamless transfer each time. I was told we were going to move. Then I was told we had moved and everything had gone well. I didn’t actually notice a thing!

Greg Balkin, Transition Manager at Tower Transit

When we needed IT information to feed into the sales process it was provided with simplicity and reliability by IT Lab. Tower Transit has become accustomed to receiving a very high level of service from us during the transition. The challenge now is to maintain this as we support their daily operations, something we will achieve with our commitment to Service Obsession.

Adam Powell, Co-founder at QMetric

IT Lab have worked closely with us to put a roadmap in place which fits our technical and budgetary requirements. Their collaborative approach has been second to none. IT Lab provide proactive, effective IT support with a proficient account management team overseeing everything. The private cloud solution has provided a stable working environment for our head office and call centre users creating efficiencies and helping workflow.

Graham Cooper, Managing Director at Oil Brokerage

As a company with a very high reliance on IT we needed ‘big company’ style IT support without the need to trouble ourselves with an in-house IT department. We rate IT Lab’s service highly. They understand our requirement for speedy resolutions to any and all IT problems and projects.

Jackie Hemming, Office Manager at Talis Capital

I spoke with my IT manager at IT Lab three times a day in the run up to the migration. It went smoothly and we experienced no downtime at all, which was quite surprising. The cloud solution provides real value for money.

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