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IT Lab Ltd

IT Lab Ltd
We are an award winning IT support and strategic services company with over 16 years experience of delivering the highest standards of service to organisations across all sectors. We are ranked within the top 5 European and top 50 global managed services suppliers. We provide flexible, on-demand access to the latest cutting-edge, enterprise level technology and expert technical support. Support is delivered via our true, live 24/7 helpdesk. No call back service – we provide live pick up from our skilled engineers, at any time of the day or night, 365 days a year.  Linkedin
21 years in business
Tango100 awards TangoUK awards
#Named to Tango100 MSP Award #Named to Tango50 MSP Award
IT Lab Ltd has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, IT Lab Ltd demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.
Web Hosting, Hosted Exchange, G Suite, ERP, Dynamics 365... and 22 more
VMware, Bitdefender, Cisco, Citrix, Dell... and 13 more
London, United Kingdom
Branches: Cape Town and 1 more
0333 241 7689

IT Lab Ltd Reviews

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IT Lab has created a dynamic operating framework for contemporary businesses. Their Adaptive Technology Model (ATM) equipped us with everything we aspired to, including armour-plated security. In our heavily regulated industry, compliance is non-negotiable, Under the bonnet, ATM is sophisticated, with many moving parts and Microsoft 365 at its core. Its elegance lies in its deployment to our users – it’s easy for them to consume.

Pablo Alvarez, IT Director at Theramex

We engaged with IT Lab to get our strategy together, to pool our technology and how we would scale. Those big decisions in terms of our direction are what IT Lab really helped us with. It was their breadth of expertise that stood out - from a technical audit, to technical implementation, to support and mentorship.

Phil Thomas, Digital and Technology Director at Fishawack

Our ‘best prepared’ strategy demands the best infrastructure. At short-notice, IT Lab stepped up to the plate and gave us everything our team needed in time for the Games. Like us, they aim to exceed expectations, and I’m genuinely excited by what we’ve achieved together and what the future holds for the partnership as we look forward to the Tokyo 2020 Paralympics.

Karl Reynolds, Commercial Director at British Paralympic Association (BPA)

IT Lab continues to be a valued partner to Farmcare, delivering an exceptional support service that helps us to remain the leading agricultural business in the UK. We look forward to embracing new technologies that will further set us apart from the competition in the future.

Amie Harris, Head of Business Change at Farmcare

We chose IT Lab for its combination of strategic focus, capability, ability to challenge our business and help drive our strategy over the coming years. With IT Lab’s support, we have begun to transition our technology environment to one that is an enabler of growth and progress. This will require us to change our approach, thinking, structure and processes as well. None of its competitors had this capability in-house and it is a fundamental point of difference – and altogether pretty exciting.

James Kowszun, COO at Bibendum PLB Group

When I’m looking to select a technology partner it’s got to be exactly that – a partnership. I want to work with somebody who not only provides me with advice and recommendations but also gets the business. [IT Lab] understands the strategy that we’re looking to deliver and the way in which technology play such an important part to underpin the business.

Stuart Pepper, CIO at Phaidon International

IT Lab has supported us in innovating our services - including bringing the Tech Bar directly to our users here at the McLaren Technology Centre - and helping us develop our service management platform.

Sam Price, IT Director at McLaren Technology Centre

One of the reasons for choosing IT Lab is that we wanted a partner who could help make the reimplementation of our core ERP system as painless as possible. The IT Lab team spent a lot of time upfront developing a deep understanding of our business needs and worked closely with us and our partners throughout to ensure that the implementation went smoothly and that our employees felt comfortable with the system.

Karen Leay, Deputy MD (Thomson & Capper Ltd) at DCC Healthcare

IT Lab’s team was candid, responsive, and quickly built our trust. Having chosen them as our Microsoft Dynamics GP provider, we recognised they had the expertise to support us in other vital areas. We extended the GP contract to include deployment to IT Lab’s cloud environment, Cloudlab, plus MPLS connectivity and managed services.

Geoff Bishop, Head of IT at KeolisAmey Metrolink

Not only has IT Lab met our expectations around dependability, accountability and performance, but their strategic input and in-depth knowledge of our needs and ways of working has also given us the confidence to move to a cloud-based environment. Consequently, we’re enjoying measurable financial and performance benefits.

Graeme Murray, Financial Director at Dunedin LLP

When my department needed extra capacity and reassurance that they could call on someone for help, IT Lab responded quickly, flexibly and efficiently to fill the gap. With their help, we continued to deliver a consistent and unimpaired service to our users and tenants.

Brendan Doherty, IT Manager at Weaver Vale Housing Trust

Working with IT Lab enabled us to re-evaluate what we do and why we do it. The perspective of their strategy team helped us to see things differently, and their expertise in Microsoft Azure gave us the confidence to embrace cloud computing.

Asif Naidu, Technology and Integration Director at Mattioli Woods

IT Lab not only helped us complete the transition [system transfer] on time, on budget and without downtime, but they proved to be a flexible, dependable partner that was able to support us fully throughout the process and deliver a successful business outcome.

Tony Romero, CEO at Cygnet Health Care

While Pegasus Opera II had served us well, we had organically outgrown the system. Having worked with IT Lab for so many years, we had complete confidence in its ability to identify Microsoft Dynamics as the right software for us to support our company as it continues on its rapid growth trajectory.

Daniel Turner, Managing Director at William Turner & Son

IT Lab has provided us with a future-proof, scalable IT platform that we have complete control over, without the need to rely on a third party to carry out support-related change requests.

Mike Mason, Finance Director at Greater Manchester Chamber of Commerce

Their experience and skillset are immense. For any business in sport reviewing their technology, I’d certainly encourage a conversation with IT Lab at an early stage.

Jim Karran, Financial Controller at English Football League

IT Lab’s knowledge and professionalism were evident from the beginning. They understood our challenges and aspirations before we’d even articulated them in some cases! Their experience in our sector is clear, and their deep understanding of Dynamics has been invaluable across every stage of our journey. IT Lab places its clients’ success front and centre and I have no hesitation in recommending them.

David Holiday at AFC Bournemouth

IT Lab understands that for a technology company like McLaren that has thousands of employees engaged on mission-critical operations, where time and agility are essential wherever people are in the world, the delivery of IT support for the business has to be seamless and efficient.

Craig Charlton, CIO at McLaren Technology Group

From the very early stages of discussions, it was clear that the IT Lab team were incredibly professional, knowledgeable and switched on. They took the time to really understand our operational challenges before proposing a solution, and this gave us a huge amount of confidence in their ability to deliver.
We have a highly mobile team, and this mobility is central to our service delivery model. We identified the need for a flexible, scalable and highly-available communications platform and IT Lab delivered in every area. We’re delighted with the results.

Chris Latta, ICT & CCIS Manager at Inspira Cumbria Limited

We chose IT Lab because we wanted a technology partner who would not only meet our needs operationally, but would help us build a long-term strategic vision to take our IT systems forward. Through close collaboration, they demonstrated a deep understanding of our organisation, our culture and our aspirations. IT Lab met our challenges head on and their technological capabilities are unparalleled.

Ali Jaffri, IT Projects and Operations Manager at Diabetes UK

Concluding a comprehensive selection process for an IT partner to manage our Azure and Office 365 cloud infrastructure, we chose IT Lab who stood above the crowd. They proved we made the right decision, demonstrating strong capabilities managing our entire IT service portfolio and showing themselves to be a trusted, business focused partner. They engage with us at every level - from their personable, capable engineers to their dynamic CEO.

Lawrence Withy, CRM Project & IT Services Manager at Association of British Insurers

The biggest thing IT Lab has done for us recently is to reduce our server estate using virtualization. This has allowed us to improve energy efficiency while also increasing system performance. For a company that actively advocates environmentally sustainable design and building that is huge.

Simon Banyard, IT Manager at Pollard Thomas Edwards

We have worked with IT Lab for many years - they are efficient, friendly and capable.

Kirsty Tikerpae at Inflexion Private Equity Partners LLP

The support and continuity has been second to none with a seamless transfer each time. I was told we were going to move. Then I was told we had moved and everything had gone well. I didn’t actually notice a thing!

Andy Othen, IT specialist at Vision Underwriting

When we needed IT information to feed into the sales process it was provided with simplicity and reliability by IT Lab. Tower Transit has become accustomed to receiving a very high level of service from us during the transition. The challenge now is to maintain this as we support their daily operations, something we will achieve with our commitment to Service Obsession.

Greg Balkin, Transition Manager at Tower Transit

IT Lab have worked closely with us to put a roadmap in place which fits our technical and budgetary requirements. Their collaborative approach has been second to none. IT Lab provide proactive, effective IT support with a proficient account management team overseeing everything. The private cloud solution has provided a stable working environment for our head office and call centre users creating efficiencies and helping workflow.

Adam Powell, Co-founder at QMetric

As a company with a very high reliance on IT we needed ‘big company’ style IT support without the need to trouble ourselves with an in-house IT department. We rate IT Lab’s service highly. They understand our requirement for speedy resolutions to any and all IT problems and projects.

Graham Cooper, Managing Director at Oil Brokerage

I spoke with my IT manager at IT Lab three times a day in the run up to the migration. It went smoothly and we experienced no downtime at all, which was quite surprising. The cloud solution provides real value for money.

Jackie Hemming, Office Manager at Talis Capital


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