Converged Communication Systems (CCS)

Converged Communication Systems (CCS)
4.3

Description:
Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.  Linkedin
MarketScope: Large
Services:
Connectivity, UCaaS, VoIP
Partnerships:
Avaya
HQ:
Evanston, United States
Branches: Lake Forest and 3 more
Website:
www.convergedsystems.com
Tel:
877-598-3999

Converged Communication Systems (CCS) Reviews

Write a Review
Tom Cesario, Sr. IT Director at Radio Flyer

Before we connected with Converged Communication Systems, we had an aging phone system that wasn't enough to support our growing business. We began searching for a solution that could expand with our company and help our call center agents provide high-quality customer support from our Chicago headquarters, as well as our office in China. CCS helped us gain all of the communication capabilities we needed by installing Avaya IP Office Compact Contact Center. They also kept us up-to-date by later upgrading our call center to IP Office Customer Call Reporter. We're very pleased with the CCS implementation and support staff members who have helped us put these solutions in action and maintain them. CCS experts are always available and willing to provide prompt on-site service when we need their help. With their team of professionals supporting us, we're confident that we have the capabilities we need to provide the best possible service to our customers worldwide.

Noel Catrambone, Director of IT Infrastructure at Mendota Insurance Company

Before we started working with Converged Communication Systems, we had different telephone systems in each of our five locations with 250 employees across the country. We wanted to consolidate to a central and uniform solution that would be easy to scale and add new locations, as Mendota has been rapidly growing. CCS consulted with us and offered high-quality solutions for a new PBX and contact center. Their team of experts helped us perform the multi-site PBX migration and contact center migration. Additionally, they helped design and migrate our network to MPLS. CCS has provided us with fantastic service concerning the migration and on-going support. Their team of professionals is always available to provide on-site assistance when we need it. Thanks to their help, we have more reliable solutions in place, and we can devote more of our resources to strategic initiatives instead of the day-to-day minutia of telecom management. With CCS supporting us, we have what it takes to deliver the best possible service to our customers and achieve our goals as an insurance provider.

View more MSPs near Chicago

Spear Phishing: Understand, analyze and protect

Related: Top MSPs in the US

More IT Service Providers from Illinois

  • Burwood Group is a consulting firm that bridges business strategy and technology solutions. We specialize in IT management and infrastructure solutions … More
  • Rolling Meadows
    We provide support across the entire IT spectrum, from optimizing resources to maintaining infrastructure to migrating to the Cloud. With over 800 … More
  • Forsythe is a leading enterprise IT company, providing advisory services, security, hosting and technology solutions for Fortune 1000 organizations. … More
  • Chicago
    Hosted Private CloudGreat for Developers, Not-for-Profits, and More. Private Clouds offer unlimited VMs without extra costs, virtually unlimited … More
  • Chicago
    Call One’s SIP trunking solution leverages your existing enterprise IP network to deliver comprehensive voice services. With Call One, you reach over … More
Managed Service Providers near Chicago
Are you from Converged Communication Systems (CCS)? Edit your profile

Rate & review

Please provide a corporate email. We respect your privacy and your Email will not be published or shared.

×