- Description:
- HTL Support is one of London's leading IT companies specialising in white glove IT support, tailored IT services and consultancy. Our flexible IT services and solutions have proven to provide our clients with the most cost effective IT support service available in London.
10+ SMB
Red Snapper Group
Secure cloud and high value support enables Red Snapper Group to operate with confidence […]
Field Sullivan
Leading Greenwich Accountants get up-to-date by moving to Serviced Cloud
- Services:
- Web Development, Cybersecurity, DaaS, Data Storage, IaaS... and 11 more
- Partnerships:
- Trend Micro, Cisco, Citrix, Dell, EMC², +6 […]
- HQ:
- London, United Kingdom
- Website:
- www.htl.london
- Tel:
- +44 20 7093 6000
The transition went well. My staff had quite a few questions in the first week, small things, but important things. I was impressed that the guys at HTL Support were able to handle them quickly and keep my team happy. It’s very important when managing a move like this to get the staff on board and I felt like we managed to achieve this.
Overall, I'm very happy with the system. I like the speed at which it starts up. I like the customisation to our branding. I like the price, and the fact I can now predict my costs.
Most of all I like the can-do attitude of this business, and feel reassured that I have found a solid business partner to work with going forward.
We were already converts to the cloud. We had enjoyed the benefits, such as flexibility for remote workers, for five years. This had initially been with a different service provider. However, as the cloud services market consolidated, it was acquired and unfortunately this had a detrimental effect on service quality.
Quite simply, businesses are dependent on technology. HTL Support was engaged because it could provide more personalised, higher quality services on which we could rely to enable IT problems to be addressed quickly.
We chose to bring the new group businesses together under a single cloud platform and we went out to the market and invited proposals from the previous service provider as well as HTL Support. Although the previous provider came in below the cost of HTL Support, we had come to recognise the benefits of staying with HTL Support. It may not have been the cheapest, but we recognised the value we get from HTL Support’s services.
Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual.
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