Firefighters work 24 hours a day, seven days a week. As a charity which is charged with caring for them and their families, we keep the same hours- and we need our network and IT resources running at peak efficiency to keep the pace. Nonprofits like ours need this level of IT management, but a full-time staff person dedicated to this purpose is often impractical. That’s where Xonicwave excels. They’ve been taking care of our IT needs for years and we’ve been very happy with their customer service, expertise, and dedication to our success. We wouldn’t go anywhere else for third-party IT management.

I have worked with Xonicwave at other companies and now that I have started my own company, there is simply no other option for IT services. The team at Xonicwave is professional, available and just plain great. Our problems are solved with efficiency and great customer service. I would recommend their services to any company, big or small. Personalized services are hard to come by these days, but with Xonicwave you still get the hands on, personal service that we all crave. Bottom line, they are amazing, you will not be sorry!

Three months ago, I assumed the role of Office Manager and was faced with the unpleasant task of replacing our old IT person. I lamented over how difficult it would be to retrieve firewall and server passwords, delete old user accounts, set up new user logins and passwords and emails, remain HIPAA compliant. My list of concerns was endless. I was so worried that the transition would be a difficult and taxing one. We are an extremely busy practice (1:60 doctor to patient ratio). My number one goal was to make the transition as seamless as possible with little or no down time.
I actually found Xonicwave on the Internet. Choosing them to run our IT department is one of the best decisions I’ve made. The service they offer is unparalleled. They respond immediately to all of our issues. I’ve even had members of their team pull off the road, while driving, to address my concerns. They work effectively with our staff. They interface with our vendors whenever we have software issues. Xonicwave is the real deal and worth every penny we pay for the tremendous service they provide. Xonicwave’s professional, experienced and consistent service makes us better. Because of Xonicwave, we’re a more effective organization. We couldn’t be happier!

Xonicwave replaced our old IT Vendor. The difference was night and day. They are attentive, clear and concise. They don’t baffle you with their expertise and explain things in layman’s terms. They are reliable, cordial and punctual. They integrate seamlessly with our other vendors (IT vendors in other countries, cloud based database companies and email providers, phone companies, VOIP providers), making sure our staff aren’t bogged down in IT jargon. If you need an external IT vendor who cares about your business as much as you do – call Chad. You will warm to his upfront, friendly and personable nature. Once you bring Xonicwave onboard, you will see consistently high levels of service, attitude and deliverables from every member of their exceptional team. Unlike other vendors, which we have experienced first hand, their level of service was as good on day 1 as it is today 3 years later – they value your business everyday and their standards simply do not slip. A refreshing change from the norm.