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ITRM is a privately-owned, award-winning, accredited IT managed service provider, providing technical solutions for all business needs. Formed in 1999, it takes a dynamic approach to delivering the best possible service and value to its customers. Its service portfolio includes IT support, consultancy services, network cabling and electrical, voice and data communications, web design and software development, all delivered through in-house resources. ITRM's technical leadership will both support and transform your business.  Linkedin
20 years in business
TangoUK awards
#Named to Tango50 MSP Award
ITRM Ltd has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, ITRM Ltd demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.

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Sidcup, United Kingdom
Branches: London

ITRM Ltd Reviews

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As IT Manager, I have dealings with the majority of staff at ITRM (Service Desk, Account Manager, Finance and Senior Management).
Regardless of who I communicate with, ITRM’s ethos of maintaining an individual, professional approach is evident throughout and it is clear, keeping the customer happy is their uppermost priority.

Lee Hewitt at VVB M&E Ltd

We have used ITRM as our IT Services provider since 2011. Initially they supported an on site solution however due to the size of our company ITRM proposed that we migrate the services to a cloud solution. They developed a solution and Project managed the migration through to completion with no outage for users during this period of transition. We are now embarking on upgrading our cloud solution to the latest technology offering and have no hesitation in ITRM delivering the managed solution and provide IT service support into the future.

Chris Sedgwick at Falko

As a small but growing company we were looking at ways to engage with the local community and it was their corporate social responsibility programme that first impressed us with ITRM. When we decided we needed a proactive IT support company , therefore, we were keen to talk to them. Jennings and Barrett are responsible for looking after over 2800 homes with attendant client data and finances. Our server was elderly , much of our hardware was struggling and software needed updating across the business. We therefore needed an updated , robust and secure IT system and wanted solutions that would allow us to grow as a business.
ITRM were capable and knowledgeable, but also beyond this they were imaginative too. We asked them to help us grow and they mapped out a solution to enable us to do this , to keep our and our client data safe, and to provide flexible and future-proof working. The entire project was delivered over the Christmas period, where we had fewer users and therefore caused little disruption to our daily work. Technical staff were on hand in our offices and at the end of the phone to ensure that any glitches were resolved quickly . The technical support team always respond quickly ,with empathy and good humour, which makes the tedious business of reporting an issue so much easier , and see it as a challenge to resolve the problem whilst on the call where at all possible. We now have staff able to work across both offices, collaborate on a single document from different locations at the same time or work remotely as required. This family friendly and flexible approach has made staff feel more valued and invested in and enables us to deliver a better service to a growing client base. We would not hesitate to recommend ITRM for outsourced IT support.

Joanna Bould at Jennings and Barrett

We have worked with the ITRM cabling team on many occasions. Our site presents many challenges, from high care areas where food for consumption is prepared, to busy loading bay areas. ITRM have been able to adapt to work in all of these areas, providing a high quality installation service, working around the demanding schedules of a production facility. The teams on site are always professional in their approach, accurate in the execution of their work and communicate well through all stages of any work, from planning to completion. We have been, and continue to be nothing but completely satisfied with the service provided by ITRM, and look forward to continuing this relationship into the future.

Gary Cooper at BerryWorld Group

ITRM talked us through the pros and cons of our telephony & IT options, they subsequently designed and implemented a new hosted telephony solution linking our sites with new internet connectivity, this has allowed us to take advantage of unified communications and has transformed the way we do business.
In an industry that can often be confusing with a vast array of options, ITRM took the time to understand our business and what we were trying to achieve, I would strongly recommend ITRM to anyone looking for a technology partner.

Laura Gamlin at Simon Turner Refrigeration Services Ltd

ITRM’s Web Design and Development Team provided some great advice around the design of our website. The team were creative, knowledgable and a pleasure to work with. We are now working with their Consultany team on another potential project.

Sophie Dean at The Pretty Little Tea Company

“ ITRM have consistently delivered and supported us throughout our project over the 4 years of working together. When we have had urgent requests to change functionality or changes to third party integration, they have always helped manage expectations and delivered in a timely and professional manner. Myself and my team highly commend ITRM for their excellent results and tenacity

Alistair Roberts at M&C Saatchi

The project experience and our migration journey to the cloud ran smoothly. The feared disruption and upheaval was completely mitigated. It was a job very well done and one that we were eager to celebrate.

Chris Sedgwick at Falko Regional Aircraft Ltd

ITRM have taken the time to fully understand our business and have built an IT infrastructure that will assist us in achieving our business goals. Our account manager and the ITRM technical team involved us in this process, building a solution which will last for the next 3-5 years so we have been able to plan our IT budget and future spend accordingly. They did a fantastic job on our project and the service desk have provided a reliable support service. I would not hesitate to recommend ITRM.

Barry Broughton at TPS Global Logistics Ltd ( formerly CRM Logistics )

The pace of change and growth within the WB Chambers business over recent years had meant that the overall IT environment very quickly became out of date and unsustainable. This started to give them daily operational challenges in terms of security and general functional use. We agreed a long term IT strategy and vision and we then engaged ITRM to further develop the strategy and then to implement it. The benefits were outlined, and the costs and timings were clearly communicated. The end result was that the WB Chambers business and operation is now working within a modern and secure hybrid IT infrastructure with ongoing support that has given them a solid foundation on which to grow further.

Jamie Feaver at WB Chambers

I cannot praise the team at ITRM highly enough. In our recent project to install cabling as well as a new VOIP phone system everyone from ITRM has been extremely helpful and professional, from the initial contact with the sales team through to project implementation. I would not hesitate to recommend ITRM to anyone who is looking for a superb partner as their business evolves.

Neil Burke at Chase Evans


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