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MXOtech, Inc.

MXOtech, Inc.
4.9
Description:
Are you searching online for an IT Support Firm in Chicago because you’re dealing with ongoing IT problems and don’t know who you can trust to solve them quickly at a fair price?
Simply put, we've been helping small and mid-sized businesses solve their technology frustrations for 11 years now. We provide a full suite of creative, innovative solutions centered around top-notch customer service  Linkedin
MarketScope: Midmarket
Services:
Backup & Recovery, Connectivity, Cybersecurity, Email Security, IT Consulting, Managed IT, Office 365, SD-WAN... and 4 more
Partnerships:
Apple, Kaseya, Kaspersky, Microsoft, Veeam, VMware
HQ:
Chicago, United States
Website:
www.mxotech.com
Tel:
312-313-2581

MXOtech, Inc. Reviews

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MXOtech helps us stay current with technology needs. We continue to review our technology and how we are using it to better interface with our customers. The infrastructure improvements we have put into place will allow us to continue to work towards providing our clients with several options in doing business with us. This will be especially important as millennials become a bigger part of the market. We need to be able to deliver our products and services in a manner that they expect. MXOtech has been an integral part of this process!

Daniel McElroy at Crown Mortgage

MXOtech helps us be more efficient by being efficient themselves. We have users with very different needs so we’re a high-demand client. Their business model made the most sense for us. In general, the Help Desk has been the biggest positive change we’ve seen. It’s freed up a lot of time for our receptionist and office manager because they used to get calls from users about problems and determine which issues to pass through to IT support. Not having to manage all that saves them time and stress.

Lars Haus Olsen at Rockwell Partners

Our organization is in a much better place financially and culturally because of MXOtech and the office re-organization. MXOtech is an important part of our success.

Bob Moore at American Dental Hygienists’ Association (ADHA)

From an IT perspective, MXOtech has been a one-stop shop. We have been able to work through the learning process for both of us; things like understanding our particular manufacturing process and how technology can fit into our needs. And now that we have an e-commerce website, MXO’s development team has been a tremendous help serving as project manager.

John Vanderkloot at Carstens, Inc.

GI Energy is a leading player in the clean energy and sustainability space based out of Chicago, but operating across the US. Our IT needs are simple on the face of it, but when looked at more closely they are both critical to our operations and crucial to our growth. Running four offices, with over 30 people, with staff often working simultaneously on documents, plus new employees coming on the whole time and with highly sensitive material that needs protecting securely - we are reliant on great IT.
Joanna Sobran and her amazing team at MXOtech have built us a bespoke solution that has allowed us to operate seamlessly. The support team is available 24 hours a day and they always go the extra distance. Our recent office move was handled with utmost efficiency and we never lost an hour of on line time. As CEO I don't want to think about IT other than to know it is in capable hands. And my CFO, wants to know that we are getting value for our investment and that security of data is beyond doubt. We are both smiling.

Thomas Chadwick at GI Energy

MXOtech has taken away the IT stress. Their suite of expertise enables our school to function effectively as we now can go to MXOtech for all the technology answers to support the mission of our school and the needs of our students and teachers. This has worked out phenomenally.

Mika Krause and Mike Rogers at Moving Everest Charter School

We cannot thank MXOtech enough! We are so fortunate to have you as our IT company. We had a true disaster and the Disaster Recovery was successful! You are just so wonderful to work with! I appreciate your patience and kind demeanor towards us. Many, many thanks!

Kathryn Gooss at Matlin Law Group

Just a quick “thanks” to Tina, and everyone on the team. This week for us was a lot of little fires and needing things done quickly to avoid loss of productivity. When we needed to escalate, you made it happen. I know we aren’t your only client, and I appreciate that we felt like a priority. Tina, Rustam, Thaddeus, Colin, Linto, Kendall, Rene, Brandon (and everyone else who quietly fixed things…) it’s great to work with you all.

Heidi Holewinski at BCI Acrylic Inc.

Engaging in a BPI Assessment with MXOtech was a low-risk investment that turned out to yield high rewards for our company. We discovered that there were, in fact, A LOT of inefficiencies and wasted time – especially with our budget tool. MXOtech provided us with a road map that showed us exactly what needed to be done to improve and streamline our communications between the field and our purchasing department. The assessment validated our concerns, but better yet, the final deliverable – the road map – contained all of the information gathered from their interviews and technical analysis, as well as the recommended approaches to rectifying our issues, and the pros and cons of each approach. We saved at least $330,000 in manual staff time in a 3-year period.

Donald Steadman at All-Tech Decorating

We used to spend the first several days of each month entering all our CCM data manually by copying and pasting from our system to the CCM Form. This sometimes resulted in overtime just to get it done by the cutoff date every month. With the integration, we manage the data in our own system, click a button and the data is transferred over in seconds. All we have to do is make sure the data is reflected accurately and manage the exceptions. This is easily a 50% or better reduction in clinical staff time spent on this process, time that is better spent helping our patients.

Joe Clark at MSO Great Lakes, Inc.

We have not had a problem that hasn't been addressed immediately. We have not been down at all. MXO contacts our other vendors directly and does not involve us. Everyone feels like we are in good hands. Our in-house "IT Person" can do her real job rather than chase around vendors. We are thrilled. Money well spent.

Debbie Schreier at Home Carpet One

We have phones, internet, email, servers, printers and only a few more grey hairs! A very special thanks goes to the entire MXO team who helped us navigate and problem solve throughout this journey. Joanna, you have built a top-notch team of customer-driven professionals who are a pleasure to work with. Choosing MXO as our IT partner is definitely one of this year's best decisions!

Karen Barry at American Physician Institute

Last night was the first night I could actually sleep. I am blown away and impressed. Your team was very nice and solved our list of 8 things in about 15 minutes. Thank you, thank you, thank you!

Kelly Deady at Kunz Glove Company

As a non-profit we rely heavily on grants to complete our work and achieve our mission. Therefore, it’s crucial that we stay compliant to continue to receive the funds that support our organization. MXOtech has played a very important role in keeping us up-to-date. Your Compliance team has been amazing to work with and is an invaluable asset. Their responsiveness, knowledge, and patience with our organization is phenomenal – especially when we reached out with a short timeline to complete the work and limited resources. Looking towards the future, our organization will benefit significantly from working with MXOtech, knowing customer support, service and responsiveness is a priority. Thank you very much for your time, effort and all of the information you provide to us. I can’t tell you how helpful it is.

Crystal Costello at Women’s Business Development Center

I just wanted to let you know how appreciative we are to your staff for being so responsive and helpful to our glitches and questions. Bart has been such a great resource, his knowledge and dedication assures us that we are in good hands! He’s also such a pleasure to have around when he’s here for the site visits! He’s incredibly professional and his work ethic is impressive! You have a wonderful and talented team!!! Thanks!

Dr. David P. Tojo, M.D. at The Ear Nose and Throat Center

We've been extremely pleased with the service MXOtech has provided us. Their knowledge and prompt response to any and all requests and problems is outstanding. On behalf of Dennis Wholesale Foods, we would highly recommend MXOtech to any company looking for the ‘highest level’ of IT Service.

Mike Thiakos at Dennis Wholesale Foods

I want to take the opportunity to commend your frontline staff. Their customer service skills and response time have been exemplary.

Marko Skukan at Home Carpet One

We’re so glad that we worked with MXOtech to clean up our server room. The team consolidated our servers, power and network equipment that was haphazardly lying on a desk in the closet onto a neatly organized 7 foot rack. Now we have easy access to the equipment, and more importantly, the new set up increases airflow throughout the room to prevent overheating. Like any business, we don’t have time for a server crash. Thanks to your team, we can run our business smoothly without worrying about our server and computer equipment frying from the heat.

Craig Leva at Arway/Long Grove Confections

We met with several companies but MXOtech really blew us away. We just love it. It’s taken us up a notch in terms of being efficient and having things run smoothly, even having a partner to bounce ideas off of.

Ted Thilman at Rockwell Partners

We are thankful that MXOtech suggested we consolidate and upgrade our old servers so that we no longer have to worry. MXO helped us transition to the cloud in order to integrate our multiple locations for seamless sharing among employees. We now have access to the best-of breed network and security solutions, similar to the ones used in large companies, but at a fraction of the price. I feel great knowing we are on good hands with a team that has our best interests at heart.

Tom Madura at Carroll Seating Company

We love MXOtech! Once we switched we quickly realized MXOtech has excellent customer service, proactive system management and a quick response time to meet our business needs. They were able to put together a Cloud Solution that was very economical and that was easy to transition to.

Tiffiny Flaim at Biofoam

We just made the switch to IT provider, MXOtech, and we could not be more thrilled with the decision so far. Joanna Sobran and her team are truly surpassing our expectations every day.

Kris Garvey at Agency H5

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