I paid them nearly 1.5k last year to port out locally hosted version of ACT into the cloud. Since then hardly a week has gone by without issues which often bring the business processes to a standstill. Over 300 emails have been generated by the constant problems in the last 10 months. Most recently we've had no sync service for the last 6 weeks, now over the last 4 days neither the cloud nor local versions are working and they have spent hours most days occupying the office pcs, meaning staff have been unable to work. They say the issue is in their server somewhere, so nothing we can impact. I was told yesterday that the chance of a fix was 50/50!! Oh and just to add in extra interest, they breached data regs by leaving their own internal Outlook accounts open and available to view and use on one of our pcs. If they do that with their own data, goodness knows what they do with ours! We are just asking the very basics - that we can attach documents to our contacts and that email correspondence is recorded by the system, but apparently that is too much to expect from the ACT CRM. Do yourself a huge favour and avoid both ACT and Xperience at all costs. It was the worst decision that I've made in a very long time and has cost us a fortune in lost staff time.

WASTE OF TIME AND MONEY so far - We have had a licence for act! for three years through Xperience. There were problems installing it and then our licence has been renewed multiple times before we had to reach out to them and when we did we had to pay for an upgrade and now we have paid for the upgrade we have been told that it wouldn't have worked anyway because we are using incompatible software and our computer performance isn't good enough. So, all in all as WASTE OF TIME AND MONEY so far.

We were looking for a business partner rather than just a support service. So whenever we’re making decisions about acquisitions and moves into different markets, we include Xperience in the conversation. I’ve been able to ask them things like: will our systems cope, which way should we go, how should we upscale, how best to integrate the Wales-based company into the system and so on. After all, there’s little point in making a decision only to find you don’t have the capability.
Another bonus is that Xperience have premises and facilities in mainland UK. As much of our market is over there, they can simply send people out to the relevant site as and when required. Xperience has also taken over our Cloud-based ERP system. Actually, we’re paying less than we did with our previous provider for a greater storage capacity – and it runs faster too.
So in simple terms, it’s a win-win for us. Having all of these facilities under one umbrella has been indispensable. Xperience is also very pro-active in terms of how they manage their customers, and they have dedicated experts in different areas - an Office 365 expert, a networking expert, a server expert and so on. With Xperience, you really are getting into a business relationship rather than simply making a purchase. Certainly our experience of Xperience has been outstanding. I don’t have any complaints!

We wanted a local company and Xperience kept coming up as highly recommended, so they seemed the obvious choice. We installed Sage 200 and within a very short time were able to get it exactly how we wanted it. This is one of the reasons why it made sense to approach Xperience for our system support as well.
Usually we can ring up and speak to the same people. They don’t have a big staff turnover, so you always know you’re going to be talking to someone that knows you and your system inside out. I mean, we’re not in the slightest bit technical and, thanks to Xperience, we don’t need to be. They handle all that side of things which is a massive plus point for us.

The staff are happy with the system and it’s delivering clear business benefits, especially as regards streamlining our weighbridge procedures. Xperience has been great, always coming up with a solution for just about any issue we have. I had a gut feeling they were the right people. I’d looked around at a few providers but hadn’t obtained particularly brilliant feedback from anyone else, so we decided to go with Xperience and I’m pleased we did!

We had a sense that, from day one, they weren’t simply interested in the optimum solution for our current needs but one that would be scalable for the future. Their product demonstrations were participative and thorough, and at no point did we feel we were being ‘sold to’.
With Xperience we had simply found a partner willing to spend the necessary time with us to understand our business past, present and future and deliver software and - more importantly - after sales service and training which has got us off to a good and confident start.

Golf clubs are part club and part businesses, and operate seven days a week. Even then no two golf clubs are alike. In our case we’re located in an extensive country estate with a 180-year old clubhouse, a former mansion which has been considerably extended and altered over the decades.
With each recent extension came new cabling with the result that, by 2014, our IT infrastructure had become a logistical nightmare sitting alongside cabling from 30 years ago. So we made the decision that now was the ideal time to rip everything out and start again: new cabling, a new server, new wi-fi and support provision - the works.
But what we do need is bullet-proof reliability, we can’t afford the tills behind the bar to go down or one of the tills that puts the food orders through. A single technical problem could bring everything grinding to a halt.
We didn’t want to be calling Xperience every five minutes or find ourselves having to repeat the installation process in five years’ time.
We already had wi-fi in place but it’s never been that reliable, mainly due to the clubhouse’s hefty stone walls. However Xperience have assured us they can deliver the coverage and reliability we are looking for.
With our previous IT provider, if they didn’t hear from us then we didn’t hear from them, whereas Xperience are different. They phone us once a month to see how we’re getting along and I find that a comfort. Of course in an ideal world I don’t want to be ringing them every other day. But if they want to check in now and again to see how things are going and I report that everything is fine, then at least that quick phone call gives me peace of mind and adds value to their service.
Throughout the process, Xperience have been very open and honest. I genuinely believe that what they promise to deliver they will deliver. Another thing that’s reassuring is that I’ve been introduced to the people I’m going to be dealing with so I can put a name to a face should I ever need to call them.