Job Description

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

Qualifications

• Passion for, and experience in, customer service and security
• Excellent verbal and written communication skills
• Strong attention to detail with the ability to work autonomously and as part of a team
• Enthusiastic, can-do, positive attitude with the ability to multitask
• Ability to build relationships with, and support, a wide variety of stakeholders
• Ability to lift up to 15kg to support with deliveries
• Must be an Australian Citizen for Security Clearance

Highly desirable

• Current Baseline or NV1 from the Australian Government Security Vetting Agency (AGSVA), or willing to obtain
• Current Certificate II in Security Operations or higher, or willing to obtain

Please note, as a condition of employment, applicants must be willing to undertake National Police and Entitlement to Work Checks and may be required to undertake additional checks or clearances.

Additional Information

• Opportunity to be a vital part of NEXTDC
• Inclusive, diverse and values-driven working culture
• Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.