Information Technology

Help Desk / Support

Perth

Permanent / Full Time

$70,000-$95,000 p/a AUD

• Career development, internal promotions
• Make a difference to your team mates and clients
• Amazing Team culture, Social Club and more!

About us

Here at Office Solutions IT, we favour honest, smart and fun individuals who have a drive to grow and care about helping others. Here we do things differently. That’s why we’ve more than quadrupled in size from 25 to over 140 team members in 5 short years!

We ask why, we find better ways to use technology and we’re always learning. Which means we have an incredible opportunity for an IT engineer who's values connect with our own. We also offer:

• an amazing supportive team culture, monthly free Team Lunches, social club events and company Discord server
• career growth and development, training, certification incentives, and we always promote our senior roles from within first! (Read more about this below)

About the role

We specialise in providing IT support services to businesses. As an IT Support Engineer, you'll be working both remotely and face to face with our clients to provide helpdesk support and project work.  

This level 2/3 generalist role will have you grappling with a huge variety of tasks in desktop support, network deployments and troubleshooting, servers and storage infrastructure and cybersecurity. We do not have a separate Networking or Infrastructure team, so you will have full access and never be siloed in your role.

You'll be part of a tight-knit team, building great rapport with your team's clients and enjoying banter and memes along the way. Your team's clients will be in all industries from accounting and legal to mining and gas, health services, NFP, education, manufacturing and more. 

Benefits and Perks

We don’t expect you to go the extra mile and provide game changing IT support for nothing. In addition to your salary, we’ll support and shower you with perks, including: 

Professional Development: Our supportive and learning-driven culture will help you to skill up fast and develop in your chosen area. Unlimited learning and everyone gets 40 hours of work time allocated for study.

Flexibility: Got responsibilities outside of work? We have WFH flexibility for the days when you need to be home. We also offer two shifts to suit both early birds and night owls, 7.30am - 4:00pm or 9am - 5:30pm.

Work-Life Balance: You're only expected to work during your work hours. No Afterhours roster. Your number will never be given out to clients, so no interruptions to home life. Each shift has a 1 hour lunch break so you can actually enjoy your lunch time

Promotional Opportunities: We’re serious about unlocking achievements and levelling up. In fact, 90% of our senior team members kick started their career with us as an IT Support Engineer. Seriously! Our Managing Director, Chief Technology Officer, Service Delivery Manager, Chief Growth Officer, Technical Specialists and more all started here as Support Engineers!

Having a laugh: Have two or three, in fact. Unless you have fun at work, what’s the point? Join in with our monthly free team lunches, Team Choice Award, huge range of fun events, active social club and office banter. 

Skills and experience

To be seriously considered for this role, please have the following in your utility belt: 

• At least 2 years’ experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
• Current Microsoft certifications will be looked at with seriously impressed eyebrows. 
• You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person. 
• You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
• Valid Driver's License and work safe vehicle

You’ll also be comfortable and confident working with: 

• Backups and DR technology
• Office 365 applications, SharePoint, Exchange Online
• Azure AD and hosting services
• Network config and troubleshooting including VPN, DNS, wireless LAN
• Switches, routers, firewalls
• Windows Desktops in AD & Azure environments 
• Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
• VMware / Hyper-V virtualisation

Please note: This role is based in Osborne Park, Western Australia (WA). If you are relocating to WA, please include this in your cover letter.