Information Technology

Help Desk / Support

Melbourne

Permanent / Full Time

$100,000-$125,000 p/a

• Consistently growing, mature MSP with 160 Team Members.
• Grow with us with heaps of Career development opportunities.
• Amazing Team culture, Social Club and more!

About the role

We specialise in providing IT support services to businesses. As a Level 2 Support Engineer, you'll be working both remotely and face to face with our clients to provide helpdesk support and project work. We work in small 6-person teams and as the Level 2 Support Engineer you will be a skilled Engineer in one of our teams, working closely with the Partner and Level 3 Support Engineer to provide outstanding service to our clients and further develop your skills. 

This level 2 role will have you grappling with a variety of tasks in from server and storage management, cloud management, desktop support, network deployments and troubleshooting and even some cybersecurity exposure. We do not have a separate Networking or Infrastructure team, so you will have full access and won’t be siloed in your role. You'll be part of a tight-knit team, building great rapport with your team's clients and enjoying banter and memes along the way.

Skills and experience

To be seriously considered for this role, please have the following in your utility belt:

• At least 2 years’ experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
• You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner, who can do so over the phone, in a well-crafted email or in person.
• You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
• Valid Driver's License and work safe vehicle.

You’ll also be comfortable and confident working with most of these:

• Backups and DR technology
• Office 365 applications, SharePoint, Exchange Online
• Azure AD and hosting services
• Network config and troubleshooting including VPN, DNS, wireless LAN
• Switches, routers, firewalls
• Windows Desktops in AD & Azure environments
• Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
• VMware / Hyper-V virtualisation

Benefits and Perks

We don’t expect you to go the extra mile and provide game changing IT support for nothing. In addition to your salary, we’ll support and shower you with perks, including:

Professional Development: Our supportive and learning-driven culture will help you to skill up fast and develop in your chosen area. Think professional development plans, free courses, bonuses for completing Microsoft certs, all Microsoft exams paid for, unlimited learning and everyone has 40 hours of time at work to allocate to study.

Promotional Opportunities: We’re serious about unlocking achievements and levelling up. In fact, 90% of our senior team members kick started their career with OSIT. Seriously! Our Managing Director, Chief Technology Officer, Service Delivery Manager, Chief Growth Officer, Technical Specialists and more all started here as Support Engineers! As we are growing fast, there are plenty of opportunities available for career growth. All Senior Roles are advertised internally first.

Work-Life Balance: You're only expected to work during your work hours. No Afterhours roster. Your number will never be given out to clients, so no interruptions to home life. Each shift has a 1-hour lunch break so you can actually enjoy your lunch time. We have an Employee Assistance Program (EAP) to give you free access to confidential counselling services.

Flexibility: Got responsibilities outside of work? We have WFH flexibility for the days when you need to be home. We also offer two shifts to suit both early birds and night owls, 7.30am - 4:00pm or 9am - 5:30pm.

Having a laugh: Have two or three, in fact. Unless you have fun at work, what’s the point? Join in with our monthly free Team Lunch, Team Choice Award, Team Happiness Fund, Client Happiness Fun, a huge range of fun events, active social club and office banter.

About us

Here at Office Solutions IT, we favour honest, smart and fun individuals who have a drive to grow and care about helping others. Here we do things differently. That’s why we’re growing every year and now have over 160 team members. This is your opportunity to join an MSP that seriously cares about it's people and consistently provides learning and career development opportunities.

How to apply

Take the next step in your career and apply now by clicking the APPLY button. Please include your resume and a cover letter that outlines your eligibility for the role in your application

Please note: This role is based in Melbourne, Victoria. If you are relocating to the area, please include this in your cover letter.