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First Focus

First Focus
4.9
Description:
First Focus is the smart alternative IT provider for mid-sized businesses throughout Australia and New Zealand. Our philosophy is to deliver our clients smart, flexible, and value-driven IT solutions by combining our enterprise quality infrastructure and processes with our small business personalised service and responsiveness. This philosophy means that we always start by understanding your needs and custom-build a technical solution to specifically meet those needs. We’re not focussed on technology; we’re focussed on our customers.  Linkedin
16 years in business
Tango100 awards TangoAU awards
#Named to Tango100 MSP Award #Named to Tango25 Australia MSP Award
First Focus has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, First Focus demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.

Azure 50

Services:
Networking & Wi-Fi, Virtualization, UCaaS, Server Hosting, SD-WAN... and 12 more
Partnerships:
Symantec, Trend Micro, VMware, Veeam, Barracuda... and 13 more
HQ:
Botany, Australia
Branches: Auckland and 6 more
Website:
Tel:
1300 556 531

First Focus Reviews

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Bennelong Funds Management has partnered with First Focus for a number of years and has experienced a consistently high level of professionalism and service. First Focus has assisted us with implementing robust and reliable technology solutions that are helping us deliver quality service to our clients. They have always been willing to take on board any feedback and suggestions for improving their processes in order to better support our business, and for me this is the sign of a great service provider - Five Stars!

Russell Close at Bennelong Funds Management

The team in Manila are amazing! Very proactive and professional with excellent customer service and a keen desire to learn and find solutions! A 9/10 rating as 10/10 is impossible.

Alyssa Doherty at Lipman Burgon & Partners

LNG Group engaged the team at First Focus 3 years ago and it’s been an absolute pleasure to work with such a talented, customer service driven team. First Focus has assisted us with many changes throughout the years and have always provided us with relevant technologies that can benefit our business. A big shout out to Ramzi Bahbah who has always gone above and beyond to bring value and great customer service to our business.

Robin Gray, General Manager at LNG Group

Having the latest technology, that is reliable, is a valuable tool in Accounting. Without it we would be little value to our SME’s. Recently the NBN was connected to our building and given we already had a direct internet connection through First Focus, we thought changing could have been more of a hindrance than a benefit. Once First Focus clearly mapped out the action plan to changeover, it was easy to see that we wouldn’t have any noticeable downtime and would have a more efficient system to deal with our client base. The upgrade to NBN was clearly communicated to us by First Focus and completed efficiently and within the timeframes available. We never looked back, with noticeable system improvements and quicker connectivity with our growing client cloud based products. The staff at First Focus have proved their ability to simplify any tricky problems that we experience and gladly recommend the team at First Focus.

Peter Cunneen at Finncorp Chartered Accountants

Managing technology can be challenging within our organisation due to little expertise in this area. With First Focus IT on board, we can now utilise our time to take care of core business activities. We can always trust the professionals at First Focus IT to provide efficient solutions and high quality products to address our technology problems. I found the staff are professional and helpdesk team very proactive. I highly recommend First Focus IT for anyone seeking an experienced Managed Services Provider.

Susan Doan, Group Financial Controller at Credit Collection Services Group

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business. I wouldn’t hesitate recommending First Focus to any business for all its IT Services and Support.

David Abela - Finance Manager at Proximo Spirits Australia

First Focus has been very easy to deal with. Their no fuss approach has made getting IT support simple and straightforward.

Leong Hiew at Jeta Gardens

After selecting First Focus, and following a couple of months of teething issues, the noise around our IT system has diminished significantly. That’s obviously been a real positive for us. Previously there was a lot of frustration and complaints about IT, which I no longer hear, so my life is a lot easier now and it seems that our infrastructure is a lot more fit for purpose. The recommendations First Focus have made have been really good, and they’ve been very proactive about recommending the right type of solution. While the service we’ve received this year, particularly from our appointed Account Manager, has been exceptional.

Neil Webster - CEO at Mills Group

First Focus have been a valuable partner of ours for many years. With their help, we have moved our technical infrastructure forward, enhanced our IT capabilities to be an industry leader, implemented key strategic objectives and positioned ourselves perfectly for future growth.

James Meyrick at Northern Cemeteries

First Focus have consistently delivered high levels of customer satisfaction and technical support capability that have allowed Ascender to focus on our strategic business goals.

Matt O'Halloran - Director IT at Ascender

Wanted to give a big thank you to all involved at First Focus with our project to move Nulon's exchange server into the Office 365 cloud. We all worked hard to move our environment over to the new infrastructure. I wanted to take the time and thank the Project Team, On-site Techs, Service Desk and Technical Account Manager for taking all of my calls with any concerns I had during this project and for supporting Nulon during this journey. You all made the experience one to remember.

Evelyn Zappia at Nulon

We work with First Focus, they don’t work for us. It’s definitely a partnership, not a handover. We work together to achieve a good result and First Focus have been very good to work with. You can certainly get what you are looking for.

Liz Hollingdale at Pool Controls

Having a provider who understands Compu-Stor, has and the right resources makes it a greatly aligned partnership. Going through process with someone who takes the time to understand our business and explains how the solution will fit has been a major benefit, particularly without an internal IT person. All major implementations were done well, and any issues are quickly resolved. When issues did occur, solving the problem as quickly as possible is critical and First Focus delivers on that which has been great. Response and fast resolutions at all turns.

Jeremy Manford at Compu-Stor

Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years. The level of service and responsiveness provided by First Focus has been excellent. You have been actively working with us to understand our particular needs, and importantly have taken full ownership of the system management and finding best-for-purpose solutions that can be accommodated within our limitations. In particular, my staff have commented that Ben has been very helpful and responsive on day to day issues, while I also know and acknowledge the dedication and hard work delivered by Rob. I look forward to continuing our relationship with First Focus over coming years and improving ICT at BMT WBM.

Philip Haines at BMT WBM

Thank you for your support during the implementation phase of our project with Mutual Marketplace. We placed incredibly tight timelines on your team to deliver hardware and software infrastructure in two locations and we’re very pleased with the outcome. We look forward to a strong relationship with First Focus and Mutual Marketplace.

Nick Dinan at Mutual Marketplace

The dependability and reliability of First Focus’ solutions has allowed us to grow our company to the next level.

Simon Malesev at Champion Homes

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business. First Direct Solutions would be happy to recommend First Focus to any business requiring a customised IT solution.

Chen Chen, IT Infrastructure Manager at Australia Post FDS

From the outset we received excellent service from First Focus. The skill and understanding displayed by First Focus have convinced us to entrust them to host and manage our entire environment. Their initial support to us was limited to Desktop support and ad-hoc consultancy – today, they have successfully managed the transfer of our existing infrastructure to a hosted environment.

Johan Steyn, COO at Centrepoint Alliance

First Focus implemented a data transfer, storage and analysis solution for our race team. Drivers are provided with personalised laptops enabling the quick and easy analysis of driver and vehicle data &onboard video to overlay against “The Stig’s” performance, which is pre–loaded within the software.
It was essential that the presentation, performance & personalisation of this solution is second to none in line with the Radical Sportscar product, and First Focus nailed it.

Tom Wilson, Sales & Mkt Manager at Radical Australia

With over 600 users spread around Australia, we need an IT provider with a professional and disciplined inter-state service approach, and First Focus delivers just that.

Steve Karagorgovski, CTO at Shadforth Financial Group

We find First Focus to be easy to work with and responsive to our needs, the team is knowledgeable across a broad spectrum of IT requirements and war always eager to help.

Robyn Westbrook at Johnson Partners

First Focus have demonstrated an incredible amount of dedication to our organisation. The solutions they have implemented, as well as their faultless ongoing support has ensured that we have a reliable and simplified IT infrastructure that allows us to concentrate on our business.

Marc Cohen, CEO at Davcor Group

It’s always a worry when changing IT service providers, but I’m glad to say that our decision to work with First Focus has been vindicated. They are very responsive to our needs, proactive in bringing ideas to us, without being pushy for a big sale and easy to do business with.

Ron Lloyd, National Business Manager at SGS Economics and Planning

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