The quality of the people provided and the fact that PicNet rotates engineers between customers, have given FMA greater capabilities and depth of support.

PicNet has already become part of the team, delivering the revolutionary change we needed to take our business to the next level.

PicNet has successfully managed our IT infrastructure for the last four years and has always provided superior service, people and skills. This rewarding partnership has allowed us to focus on our core business whilst PicNet has taken care of the IT issues including infrastructure management, software development and other major IT projects.

I’d worked with the consultants at PicNet before and I knew that if I could immerse them in our business and then harness their technical expertise– there’d be benefits all round. It was definitely the quality of the people that set PicNet apart.

Rather than simply sticking to the job sheet, PicNet’s technicians were able to adapt to and overcome any problems that occurred.
They take ownership of the situation and hold themselves accountable for making sure there’s a good outcome at the end of the day. PicNet is large enough that they’ve got technical expertise and can deliver projects of this size, but they’re flexible and small enough that the people on the ground still care about the result.

PicNet’s design team was highly communicative and took a collaborative approach to development. They were forthcoming with their views, and we are very happy with the end result. The new system has led to improvements in productivity, staff engagement and our ability to respond to customers’ problems. More importantly, it has moved us to a future-state platform.