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Transparent Solutions

Transparent Solutions
4.5
Description:
Transparent Solutions was founded in 1999 by Andrew Lawrence, a Microsoft Certified Systems Engineer (MCSE). After nearly two decades of working in the IT field, Andrew recognized a pattern among companies without a dedicated support service. When a system crashed or something broke, a high-priced technician would come in to fix it, leaving the company with a sky-high bill and no idea how to prevent the problem from reoccurring. Recognizing the need for an alternative to these expensive emergency services, Andrew founded Transparent, basing his business model on comprehensive, proactive IT support at a flat-rate monthly fee.  Linkedin
MarketScope: Midmarket
Services:
Backup & Recovery, Connectivity, Cybersecurity, G Suite, Hosted Exchange, IT Consulting, Managed IT, Office 365... and 5 more
Partnerships:
Adobe, Cisco, Dell, Lenovo, Meraki, Microsoft, Sophos, Veeam
HQ:
Burnaby, Canada
Branches: Vancouver
Website:
www.transparent.ca
Tel:
604-628-6961

Transparent Solutions Reviews

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The reliable operation of our network has become critical to continued success of North/South Consultants meeting our clients needs. We considered hiring a full time systems administrator to manage our network, and turned to Transparent Solutions for advice. They proposed to manage and monitor our network remotely, as well as provide help desk support for a fraction of the cost of hiring a full time employee. Transparent Solutions won our business not only because of their excellent value, but because they have consistently proven their expertise. We are now totally confident that our network is reliable, secure, and properly managed.

Stuart Davies President at North/South Consultants Inc.

Before outsourcing our IT to Transparent Solutions we suffered a number of problems and outages with our system from so called experts in networking. We have three locations connecting to our main office with our whole system dependant on POS (point of sale). Being live at all times is crucial to our business and operations as well as our bottom line. After commissioning Transparent Solutions to restructure our system it was within no time we were back consistently online. Their regular monitoring sources any potential system problems before, not after they happen. We find that they are easy and willing to work with us to develop our systems for the future. I personally recommend Transparent Solutions and would suggest that if you require more details, to feel free and call me.

Tom Hleucka, Owner at Midland Appliances

We started using Transparent Solutions for our IT needs in the fall of 2007. Since then I have found that my IT headaches have vanished. If I have a problem, I usually find out about it after the fact while I am reading their monthly report. Transparent Solutions is very quick to respond to any problems that arise and has made a number of helpful suggestions to make my company run much smoother. Their offsite backup feature is just one of them. I would not hesitate to recommend Transparent to any company who is looking for a top notch IT partner.

Rod Williscroft, President at Totem Appliance and Refrigeration

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